Privacy Policy

Interpretation and Definitions

Information We Collect

We may collect Personal Information that You voluntarily provide to Us when You interact with the Website, contact Us, request information, submit an enquiry, or otherwise communicate with Us.

Depending on how You interact with the Website, this may include information such as:

• Your name and surname.
• Your email address.
• Your telephone or mobile number.
• Your physical or project address.
• Information relating to Your renovation or building requirements.
• Information contained in messages or enquiries You submit to Us.
• Any other information You voluntarily provide to Us.

You should not provide sensitive personal information through the Website unless it is specifically requested and there is a legitimate reason for collecting it.

Information Collected Automatically

When You access the Service, certain information may be collected automatically by the Website or by technologies used to operate, secure and improve the Service.

This information may include information such as Your Device's Internet Protocol address, browser type, browser version, operating system, pages visited, the time and date of Your visit, the time spent on pages, referring website addresses and other technical information.

This information is generally used for purposes such as maintaining the security and functionality of the Website, understanding how visitors use the Website, identifying technical problems and improving the Service.

Cookies and Similar Technologies

The Website may use cookies and similar technologies to improve Your browsing experience, provide Website functionality, understand how the Website is used and help maintain the security of the Service.

Cookies are small files placed on Your Device by a website. They may allow a website to recognise Your Device and remember certain information about Your visit.

You can configure Your browser to refuse some or all cookies or to notify You when a cookie is being sent. However, disabling cookies may affect the functionality of certain parts of the Website.

How We Use Your Personal Information

We may use Personal Information for the following purposes:

• To provide, operate and maintain the Service.
• To respond to enquiries, requests and communications.
• To communicate with You regarding Your enquiry or request.
• To provide information about Our services where appropriate.
• To improve and develop the Website and Our services.
• To understand how the Website is used and identify areas for improvement.
• To detect, prevent and address technical, security or fraudulent activity.
• To comply with applicable legal and regulatory obligations.
• For any other purpose disclosed to You at the time Your information is collected.

Legal Basis for Processing Personal Information

We will process Personal Information only where there is a lawful basis for doing so. Depending on the circumstances, this may include:

• Consent: where You have provided consent for Us to process Your Personal Information for a specific purpose.
• Contractual necessity: where processing is necessary to take steps at Your request or to perform an agreement with You.
• Legal obligations: where processing is necessary for Us to comply with an applicable legal or regulatory obligation.
• Legitimate interests: where processing is necessary for legitimate business interests, provided those interests do not override Your applicable privacy rights.

Sharing Your Personal Information

We do not sell Your Personal Information.

We may share Personal Information where reasonably necessary to operate the Service, provide Our services, respond to Your requests, protect Our rights, or comply with applicable law.

Where appropriate, Personal Information may be shared with trusted service providers who assist Us with operating the Website, communications, hosting, technical services, administration or other legitimate business functions.

Where third-party service providers process Personal Information on Our behalf, We take reasonable steps to require that such information is handled appropriately and securely.

We may also disclose Personal Information where We believe that disclosure is necessary to comply with a legal obligation, protect the rights or property of the Company, prevent or investigate possible wrongdoing, or protect the safety of users or the public.

Third-Party Websites and Services

Our Service may contain links to third-party websites, services or platforms that are not owned or controlled by the Company.

If You follow a link to a third-party website, You will be directed to that third party's website. We strongly advise You to review the privacy policy and terms and conditions of every website You visit.

The Company has no control over and assumes no responsibility for the content, privacy policies or practices of any third-party websites or services.

Your use of third-party websites and services is governed by the privacy policies and terms applicable to those third parties.

Retention of Personal Information

We will retain Your Personal Information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.

The appropriate retention period will depend on the nature of the information, the purpose for which it was collected and any applicable legal or regulatory requirements.

When Personal Information is no longer required, We will take reasonable steps to delete, destroy or anonymise it, where appropriate.

Security of Your Personal Information

The security of Your Personal Information is important to Us. We take reasonable technical and organisational measures designed to protect Personal Information against unauthorised access, disclosure, alteration, loss or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure. While We strive to use reasonable means to protect Your Personal Information, We cannot guarantee its absolute security.

Your Privacy Rights

Subject to applicable law, You may have certain rights in relation to Your Personal Information, including the right to:

• Request access to Personal Information We hold about You.
• Request correction or updating of inaccurate or incomplete Personal Information.
• Request deletion of Personal Information where there is a lawful basis for doing so.
• Object to certain forms of processing of Your Personal Information.
• Withdraw consent where processing is based on Your consent.
• Request information about how Your Personal Information is processed.

These rights are subject to applicable legal limitations and requirements. We may need to verify Your identity before responding to a request concerning Your Personal Information.

Marketing Communications

Where We send marketing or promotional communications, You may request that We stop sending such communications at any time.

You may contact Us using the details provided in the Contact Us section of this Privacy Policy to request that Your information no longer be used for direct marketing purposes, subject to applicable law.

Children's Privacy

Our Service is not intended for anyone under the age of 18.

We do not knowingly collect Personal Information from anyone under the age of 18. If You are a parent or guardian and You become aware that a child has provided Us with Personal Information, please contact Us.

If We become aware that We have collected Personal Information from anyone under the age of 18 without appropriate consent, We will take reasonable steps to remove that information from Our systems.

International Transfers of Personal Information

Your Personal Information may be processed or stored by Us or by service providers in countries other than South Africa.

Where Personal Information is transferred to another country, We will take reasonable steps to ensure that the transfer and subsequent processing are carried out in accordance with applicable privacy and data protection laws.

Protection of Personal Information Act

As a business operating in South Africa, We seek to process Personal Information in a manner consistent with applicable South African privacy and data protection requirements, including the Protection of Personal Information Act 4 of 2013 ("POPIA"), where applicable.

Personal Information will be collected and processed for specific, explicitly defined and lawful purposes and handled in accordance with applicable legal requirements.

If You have a question, concern or request relating to Our processing of Your Personal Information, You may contact Us using the details provided below.

Changes to This Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We may also update the "Last updated" date at the top of this Privacy Policy when changes are made.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or Our handling of Your Personal Information, You can contact us: